FAQ – Melleium


What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at melleium@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

I need to exhange for a diffrent size?

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Buyer has to pay return shipping, Melleium will pay to have the new size shipped.

How do you wash Melleium clothing?

You can machine wash Melleium clothing inside out, with similar colours in tap cold water. Dry on low heat, or hang to dry. Some items may need a quick once over with the iron. Please note, Hex and Raider jackets are dry clean only.

I need help with sizing!

Feel free to contact me on any social media at any time for sizing concerns. I'm always here to help!